Frequently Asked Questions

KELO-COTE^® is suitable for keloid and hypertrophic scars.

最好在傷口癒合沒有結痂前或在拆除縫線後使用KELO-COTE®疤適。燒傷後需要等到皮膚癒合後才能使用產品。

Make sure your skin is clean and dry before applying KELO-COTE.

After your stitches, clips and dressings have been removed you should be able to wash normally.

Yes, you can use it on both old scars up to 4 years’ old and new scars.

Yes, KELO-COTE^® Gel and UV are suitable for external use on your face and body. Avoid direct contact with eyes, mucous membranes, third degree burns and open wounds.

For the 6g and 15g tube you will need to cut the very end of the tube with a clean pair of scissors before first use. For the 60g just peel off the foil seal. Make sure you re-apply the cap after use.

KELO-COTE^® is most effective on new scars and immature scars up to 2 years old. There is some evidence to show that the product can be effective on scars up to 4 years old.

It is recommended that you apply twice per day to provide day and night protection and treatment for your scar.

KELO-COTE^® helps prevent hypertrophic and keloid scars forming but it is important to use it as soon as the wound is closed or sutures are removed.

KELO-COTE^® spray and gel are colourless and invisible when dry. KELO-COTE^® UV is slightly cloudy due to the inclusion of the UV filters.

You can buy KELO-COTE^® direct from us on Amazon, Superdrug.com and your local pharmacy.

KELO-COTE^® Scar Gel UV has added SPF 30 to help protect scars from the aggravating effects of the sun. It is important to reapply sun protection to the scar.

If you apply a very thin layer as advised in the instructions it has been shown to dry within 5 minutes*. If it doesn’t it will mean that you have used too much and it is recommended that you wipe off the excess. *Data on file, study of 10 subjects. When used in accordance with instructions.

The recommended minimum treatment time for KELO-COTE^® is 60 to 90 days. If you continue to see improvement at the end of the 90 days you can continue treating your scar. For older scars it is likely that you will need to continue for longer than 90 days.

Yes, but ensure it has dried first.

Yes, KELO-COTE^® is suitable for use on children from 3 months of age (Gel & UV 3 months+, Spray 12 months+).

Yes, KELO-COTE^® is waterproof.

KELO-COTE^® advanced formula is designed to improve the physiological and cosmetic appearance of the scar. We cannot guarantee that it will make your scar disappear completely.

KELO-COTE^® is an advanced formula silicone gel which is easily applied directly to the scar, and self-dries quickly. It can be used on joints and doesn’t restrict movement. KELO-COTE^®’s formula ensures that it adheres to the scar, unlike sheets which often require sticking in place. Silicone sheets may be less convenient to apply, particularly on joints and can restrict movement. Also KELO-COTE^® is transparent (not KELO-COTE^® UV) and will be less visible than sheets on exposed areas. Finally, unlike silicone gel sheets which are removed, washed and reapplied, a new layer of KELO-COTE^® is easily applied at each use. The choice between silicone gel and sheeting is based on many factors such as the size and location of the scar and individual preference, your healthcare professional will be able to help you decide which is most appropriate for your scar.

It is best to use KELO-COTE^® after the wound has healed and there are no scabs remaining, or after your sutures are removed. With burns you need to wait until the skin has healed over.